A pent-up issue of an employee could cause more damage to the organization by affecting employee morale, productivity, customer engagement and so on. This could be an issue related to office infrastructure trouble, logistics, application to update employee records, an HR issue or as meek as a request to change headphone or mouse.
How would it be, if your employees had an easy way to express their issues / feedback? If you could easily access and work on them instead of sifting through emails and remembering phone calls?
The built-in Help Desk (Trouble Ticket) of greytHR’s Employee Self-service (ESS) portal enables you to do this. It allows employee to create tickets (queries / requests) and route them to predefined stakeholders for resolution. Employees can track the status and update feedback and even reopen the tickets, if resolution is not as expected.
To add on, the dashboard with ticket status, resolution time and volume of group specific tickets helps management to quickly arrive at decision support inferences.
Apart from employee satisfaction levels, this can give a boost to internal service standards. You can even look at what kinds of issues are coming up and work on addressing them at the root.
Have you tried this before? If not, we recommend to try this amazing help desk, today.
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