EngageBay Onboards 5x Faster and Cuts Payroll Time by 75% with greytHR

60-70% reduction
payroll closure time

80-90% reduction in monthly
HR operational effort

About Accuprobe Diagnostics

Industry - Healthcare Services

Total - Employees 1200+

Headquarters - Delhi, India

Accuprobe is an India-based provider of diagnostic testing services. Incorporated in 2015, the company offers a range of diagnostic tests and enables patients to access reports digitally through its platforms. With operations across multiple locations, Accuprobe focuses on delivering consistent diagnostic services through branch-level execution supported by centralized systems and processes. The company serves both individual patients and institutional requirements, with an emphasis on reliability, accuracy, and timely reporting

Challenges Before greytHR

With HR processes spread across 20 branches in India, the shift also brought key workflows onto a single platform, reducing fragmentation and improving workflow continuity. With greytHR’s dedicated implementation support, the transition was phased and practical, enabling Accuprobe to steadily move away from manual work and build a more consistent, scalable HR foundation.

Manual Onboarding Processes

Employee onboarding relied on paper-based information collection and manual entry into Excel sheets. This increased HR effort for repeated follow-ups, and made it difficult to maintain consistent and accurate employee records from day one.

The Shift to greytHR: Towards End-to-End HR Digitization

Accuprobe’s HR operations earlier relied heavily on Excel sheets, manual data collection, and biometric exports that required repeated validation and follow-ups. With greytHR, the organization moved to a more structured and digitized way of managing onboarding, leave, attendance, payroll, letters, and daily employee interactions through ESS. Overall, Accuprobe saw around 80-90% reduction in monthly HR operational effort, freeing HR time for higher-value work.

Benefits Experienced After Implementing greytHR

Automated Employee Onboarding

With greytHR, onboarding workflows became structured and digital, allowing employee details to be captured online and maintained in a centralized record. Manual entry and paperwork reduced significantly, and onboarding became faster, more consistent, and easier to manage at scale.

Centralized Leave And Attendance Management

With leave applications and attendance regularizations now conducted digitally, all attendance data was consolidated into one place. This improved accuracy, reduced manual reconciliation and follow-ups, and enabled faster attendance closure. It also strengthened payroll readiness and reduced HR effort without adding complexity to the process.

Streamlined Payroll Processing

With greytHR, payroll processing became significantly faster and more predictable. Payroll is now completed within 3-4 days, compared to the earlier cycle of up to 10 days, which was delayed due to attendance dependencies and manual inputs. Going forward, the payroll process is expected to be further optimized to 1-2 days with continued process maturity and system-led workflows.

Employee Self-Service Adoption

With greytHR, employees were empowered through ESS to complete routine actions independently, such as applying for leave, raising attendance regularizations, and accessing payroll-related information. This significantly reduced the volume of HR follow-ups and helped the team cut down the almost week-long post-payroll query handling cycle

Reduced Payroll Queries Through Self-Service

By enabling employees to access payslips and payroll-related information directly through greytHR and reducing ambiguity in payroll communication, the volume of post-payroll queries dropped substantially - Accuprobe’s HR was able to cut down the almost week-long post-payroll query resolution cycle, resulting in improved employee satisfaction and more time for higher-value work.

Automated Letter Generation

Letters and standard HR documents could now be generated directly through the system, enabling HR to save time, improve consistency, and enable quicker issuance without repetitive manual formatting.

The greytHR platform is incredibly easy to use, andwe’ve experienced significant time savings in payroll processing. A special mention goes to the greytHR implementation team, who patiently guided each HR member until they were confident using the platform. It truly felt like they were part of our team, solving even
the smallest of issues.

Alok SharmaHR Manager, Accuprobe Diagnostics

Since implementing greytHR, Accuprobe has been able to move key HR processes from manual tracking to structured automation across onboarding, attendance, leave, payroll, ESS, and employee letters. Payroll that earlier took up to 10 days to finalize is now completed within 3-4 days, and is expected to be optimized further to 1-2 days going forward. Post-payroll query handling that earlier took almost a full week has reduced significantly with ESS adoption, and overall monthly HR operational effort has come down by up to 80-90%. As a result, HR operations are more consistent and controlled, employee experience has improved, and Accuprobe’s HR team has more time to focus on strategic priorities rather than routine follow-ups