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Seva At Home Streamlines HR Operations, Reduces HR Queries by 60% with greytHR

Payroll processing time
Reduced by 40%

Manual payroll coordination
Reduced by 35%

HR queries reduced by up to 60%

About Seva At Home India Private Limited

Healthcare

Total - Employees 100+

Headquarters - Gurgaon, India

Seva At Home India Private Limited, founded in 2020, is a fast-growing healthcare services provider delivering personalized care at patients' homes. The company specializes in elderly care, home nursing, post-operative support, and condition-specific assistance such as Alzheimer’s and dementia care. With a mission to offer compassionate and professional care, their team of healthcare professionals operates across multiple locations in India.

Challenges Before greytHR

Seva At Home adopted greytHR with the objective of enhancing HR process visibility and operational control across functions. With modules such as Employee Life Cycle, Payroll, Leave Management, Attendance, HR Tools, Leave Year End Process, and Reports, the organization is progressing toward a more unified digital HR experience.

Coordinating HR Across a Field-Based Workforce

Managing HR processes like onboarding, documentation, and transitions across home-care locations required synchronized workflows to ensure smooth and timely execution across functions such as HR, operations, and finance.

The Shift to greytHR: Driving Operational Discipline

Seva At Home has been a long-standing user of greytHR for the past 10 years, leveraging the platform to
evolve its HR processes gradually. With a modular rollout approach, the company has experienced steady
operational improvement. Key benefits include:

Benefits Experienced After Implementing greytHR

On-Time Stakeholder Deliverables

Moved from Excel-based delays to consistent deadline adherence across HR, finance, and operations. This has improved inter-departmental coordination and reduced last-minute escalations.

40% Faster Payroll Processing

Reduced from 2 days to 1.2 days, improving salary timelines and reducing manual coordination by 35%. Employees now receive salaries on time with fewer discrepancies or follow-ups.

60% Drop in HR Queries

ESS portal reduced weekly HR queries up to 60% (For example: if the HR team were getting 60 queries in a month, it reduced to 25) enabling faster employee resolution and freeing up HR time. This allows the HR team to focus on strategic initiatives rather than repetitive requests.

Improved Attendance & Leave Management

Shift and leave tracking, including Year-End Leave Closure, reduced processing from 2–3 days to under 1 day. This ensures accurate availability planning and uninterrupted patient care schedules

Quicker Leave Year-End Closure

Reduced manual effort from 2–3 days to less than 1 day, ensuring timely leave alignment. This supports better workforce planning and leave policy enforcement.

greytHR has brought structure and speed to our HR and payroll processes. It’s helped us reduce manual work, improve accuracy, and ensure timely coordination across teams. The platform supports our diverse workforce needs seamlessly, from shift tracking to leave management. It’s a reliable partner as we continue to scale our healthcare operations.

Amit KumarHead of Finance

By replacing manual Excel-based systems with greytHR, Seva At Home India Private Limited has made significant progress in streamlining its HR and payroll operations. After a decade of using greytHR, the organization continues to unlock new efficiencies—meeting deadlines, improving service continuity, and enabling the HR team to focus on what matters most: delivering compassionate care to patients at home.