Meet NAVOS: greytHR's Agentic AI Assistant

Chitralekha retails modernizes workforce administration, reduces payroll cycles by ~60% with greytHR

Monthly payroll processing

100% accuracy in payroll operations

Direct biometric data sync

About Chitralekha Retails LLP

Apparel and Fashion Retail

Total - Employees 600

Headquarters - Bihar, India

Chitralekha Retails LLP is a premier regional apparel and fashion retail enterprise specializing in large-format family clothing stores. Established with a multi-generational legacy in value and lifestyle fashion, the company offers an extensive curation of ethnic wear, western apparel, and daily essentials for diverse consumer segments. To support its accelerating market footprint and multi-store expansion, the organization leverages a localized retail model backed by an integrated supply chain, high-volume inventory management, and centralized regional logistics hubs.

Challenges Before greytHR

As Chitralekha Retails LLP scaled from a single historic location into a multi-store retail operation, managing time tracking and standard documentation via manual methods began to absorb significant administrative bandwidth.

High Volume Spreadsheet Processing for Payroll

With 600 onsite employees to account for, starting payroll from scratch at the beginning of the month required heavy manual calculation. Navigating and cross-referencing multiple employee files in Excel stretched the monthly processing cycle out to 6-7 days.

The Shift to greytHR: Unifying Multi-Store Operations

Chitralekha Retails LLP adopted greytHR to centralize workforce data and build a scalable operational foundation for its growing retail footprint . The company introduced the core Payroll and Leave & Attendance modules, moving away from isolated spreadsheet tracking.

Chitralekha’s HR team collaborated closely with greytHR's implementation support desk to map out backend settings, align company policies with evolving labor regulations, and smooth out routine software onboarding queries.

With the foundational payroll and automated attendance systems now functioning smoothly, Chitralekha Retails LLP is actively moving forward with its broader corporate expansion plans. The brand's upcoming roadmap includes extending mobile self-service app access to its entire retail workforce, preparing for the launch of two new pipeline stores next year, and shifting administrative operations into a newly acquired, large-scale central warehouse and headquarters.

Benefits Experienced After Implementing greytHR

Payroll Turnaround Reduced by 60%

Replacing manual spreadsheet sorting with an automated calculation framework allowed the HR desk to complete monthly payroll cycles in just 2 to 3 days, down from the original 6 to 7 days. The new automated process delivered 100% data accuracy from its very first runs.

Single-Command Biometric Synchronization

Integrating the store biometric devices directly with the cloud platform eliminated manual data transposition entirely. Time-logs automatically feed into the software, allowing administrators to verify store attendance loops and run payroll with a single command.

Direct Statutory File Generation and Document Automation

greytHR cleared away document generation bottlenecks by automatically producing structured payslips and joining letters. Furthermore, the system auto-generates exact PF and ESIC compliance statements in the proper ECR text format for immediate portal upload, while enabling the team to comfortably execute urgent employee final settlements within the state-mandated 2-working-day window.

Self-Service Access Reduces Core Queries by 25-30%

Launching the Employee Self-Service (ESS) smartphone application gave over 200 retail employees immediate visibility into their personal leave records and real-time punch logs. This instant transparency resolved missed-punch confusion on the floor, cutting inbound administrative queries by 25% to 30%.

After connecting with greytHR, I felt that we can do our processes in a much better, legally compliant way, and we changed a lot of things to align with government laws. I am also saving a lot of time now because statements for PF and ESIC are being generated by themselves in the proper ECR format, which I can upload directly to the portal. The software user interface is excellent, the exact options we wanted are right there, and our payroll processing is now 100% correct.

Ankit AgrawalGeneral Manager - HR

Chitralekha Retails LLP's transition to greytHR highlights how a traditional retail brand can successfully modernize its operations to keep pace with rapid commercial expansion. By replacing manual biometric cross-referencing and spreadsheet compilation with an automated system, the company cut its monthly payroll processing timeline by approximately 60% while building an accurate, compliance-focused database. With automated documentation, seamless ECR document creation, and direct mobile visibility now active for the workforce, Chitralekha Retails LLP has established a stable administrative foundation equipped to support its upcoming warehouse centralization and new store rollouts.