At Greytip, our USP is our personalized and totally free customer service - right from understanding your software needs and ensuring smooth product implementation to caring customer support.
We also provide a seamless and unified software experience with our suite of self-help channels. These channels lessen your dependency on customer support and increase your knowledge in using greytHR.
We understand that your time is important and you would rather reach for tools that provide quick help and troubleshooting tips than reach for the phone or raise a support query. Our comprehensive set of self-help channels address all types of requirements and approaches by users.
The nifty self-help channels are:
- Help Docs: We offer a choice of in-depth and quick documentation. Click the Help icon to go to the Admin Guide. Bookmark this site for in-depth coverage of steps within each module, software releases, and HR & Payroll concepts and references. For quick guidance, use them on each screen of greytHR.
- HR Compliances Wiki: If you require more depth in statutory compliance information then look no further than Greytip’s HR Compliances Wiki. This is India’s first easy-to-use, mobile-friendly statutory compliance website that is a ready reckoner to Central and State Acts.
- News Box: Are you unable to access the EPFO website for the latest news? No worries, we bring you industry news and product updates right there on the Home page of greytHR. We also flash our product upgrades and webinar calendar.
- Webinars: Our weekly webinars ensure your staff is always up to date with product upgrades without any investment by you in their training. Our Expert Talks series also brings them face-to-face with industry experts on areas such as Form 24Q or EPF.
- Videos: If you missed a live webinar session, you can still catch up by accessing the recorded version on YouTube. You can also explore the product on your own through the short demo videos on the Self Help widget in greytHR. You can access the same videos from SlideShare as a traditional slide deck.
- Blogs: We cover a wide range of topics—from information, such as EPF policy changes, to product-based such as automatic FVU generation. Read the blogs to stay abreast of industry changes and use greytHR better.
- Case Studies: If you are a trial user, dip into our Case Studies to know why Greytip is the preferred choice of 2500+ customers in SaaS HR & Payroll. Existing customers will also find the information on their market segment useful.
- My Account: Access the My Account module for your billing and usage info as well as make online payments for your greytHR subscription. If you are an Advance subscription (prepaid) customer, you can now get up-to-date status on your account usage.
- Actions: the best way to reach a menu in greytHR is by using the Search bar in the Actions tab. Enter what you need as free text and you will be taken to the right screen such as view leave balance. You can also navigate through Actions and select your menu. You no longer have to worry about where in the application you would need to go to perform an activity. No more memorizing of menus.
We help you help yourself. Access any of the channels and watch how your support tickets and call costs reduce and product experience and domain knowledge increase. You can now concentrate on your core role in peace.