With technological advancement, providing a seamless user experience becomes a necessity. Which is why the Employees’ Provident Fund Organisation which is also known as EPFO is on the path to provide a user friendly and convenient experience to all users by launching a WhatsApp helpline. This helpline has been launched with the purpose of addressing grievances, issues and queries of EPFO subscribers.
This newly launched grievance helpline is reported to have already entertained over 1.5 lakhs of queries through WhatsApp which is a part of the EPFO initiative called “Nirbadh’ which aims to address and resolve subscriber doubts and issues during the ongoing pandemic.
This WhatsApp helpline is available in all 138 regional EPFO offices. The subscribers need to send a WhatsApp message on the official number of the regional office where their provident fund account is registered. After this, their issue will be taken up and resolved by experts appointed specifically for this issue.
This helpline was launched with the intention of avoiding crowds of visitors at the EPFO office during this worldwide pandemic and providing individual guidance and personal interaction through increased promptness. This initiative has seen a decline in the registration of complaints on social media platforms by upto 30% and on EPFO’s online grievance resolution portal - EPFiGMS by upto 16%.
EPFO has also introduced a new facility in order to enable bulk transfer of funds from exempted establishments. This feature is expected to promote faster and easier fund transfer. The retirement body of EPFO has also planned on providing 8.15% interest on the EPF accounts of subscribers and the remaining 0.35% rate of interest on EPF for 2019-2020 shall be credited at the end of this year.