Are you trying to unlock a strategy to gauge the engagement levels of your employees? Then, use these five metrics suggested by an expert and guest speaker at our greytInsights conversation.
Productivity Level: Use the right KPIs and measure the productivity levels of individuals and teams. Productive employees are likely to be more engaged, and vice versa.
Customer Sentiment: Use metrics like the Net Promoter Score (NPS) to understand how your employees' happiness affects customers' emotions. Generally, happy employees result in happy customers.
Talent Retention: As per the Pareto Principle, 20% of your employees may account for 80% of your productivity. Since the talent market is competitive, the organization must engage this group.
Employee Referral: When employees like your workplace, they may refer others from their network. If 40% of your open positions are filled through Employee Referrals, you can consider it a good benchmark or a gold standard.
Voluntary Effort: The measure of your team’s voluntary effort is a key indicator of an engaged workplace. Therefore, you need to track all the initiatives they take, the IP they create, and the customer impact they drive.