Technology and software in workforce management improve efficiency, compliance, and employee engagement. These streamline processes, from recruitment to performance management, reduce administrative tasks, and enable data-driven decision-making.
Technology in workforce management refers to using software, systems, and tools to efficiently oversee and optimize various aspects of employee recruitment, scheduling, performance evaluation, and compliance within an organization.
Here are the key ways in which technology is reshaping workforce management.
Mobile Workforce Management (MWM) Tools: MWM tools enable remote oversight of operations, allowing real-time decision-making, schedule adjustments, goal setting, and global communication through various software and applications.
Employee Self-Service Software: Streamlining employee concerns and requests, self-service software grants employees access to records and allows them to submit requests independently, reducing managerial intervention and enhancing efficiency in leave management.
Performance Management Software: Technology aids in continuous monitoring and managing employee performance, reducing labor costs, and mitigating conflicts of interest in performance assessments.
Biometrics: Enhancing security and efficiency in employee monitoring, biometric technology verifies personal identity through unique physical or behavioral characteristics, addressing concerns about fraudulent timesheets and access to attendance and leave management.
Remote Work: Technology's rapid growth has fostered remote job opportunities, with many companies providing digital resources for remote employees across various roles, such as online attendance tracking and management.
Workforce management software encompasses desktop and mobile applications for efficient staff scheduling and management. Initially prevalent in industries with hourly employees, it enhances visibility into vital business metrics.
Workforce management software comprises five core functions:
Labor Scheduling: Efficiently managing employee skills and compliance requirements
Time and Work Data Collection: Capturing and reporting detailed labor usage data, including attendance management
Leave Management: Streamlining paid time-off requests while considering staffing and liability implications
Task and Activity Management: Providing insights for decision-making related to activity-based management
Time and Attendance: Integrating data from other modules and applying rules based on company requirements to recorded times