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Here's how to get supportI’m an Admin
I’m an Employee
How to raise a support ticket?
- Log in to your greytHR Admin portal.
- Click the NAVOS search bar and type "Raise a Support Ticket".
- Select Chat with NAVOS / Raise a Support Ticket.
- Enter your query in the chatbot. If unresolved, type that you'd like to raise a ticket.
- From the feedback pop-up, select "No, Raise a Ticket".
- Fill in your contact details, describe your query, select the affected employees, choose a category, and click Submit.
Once the ticket is raised, go to Settings → Account Settings → Ticket Management to view the status of your ticket.
FAQs
I can't find the NAVOS search bar. Where is it?
NAVOS is located at the top of your greytHR Admin dashboard. Click on the search bar or the chat widget to get your queries answered.
The chatbot didn't resolve my issue. What do I do?
If your query is unresolved, then type that you'd like to raise a ticket:
- From the feedback pop-up, select "No, Raise a Ticket".
- Fill in your contact details, describe your query, select the affected employees, choose a category, and click Submit.
What category should I select for my issue?
Choose the category closest to your issue (e.g. Payroll, Leave, Attendance) and describe the specifics in the Details box.
Can admins raise a ticket on behalf of an employee?
Yes. When filling in the details, select whether the issue affects a single or multiple employees and mention their details in the query.
Can I track my ticket after submitting?
Yes, once the ticket is raised, go to Settings → Account Settings → Ticket Management to view the status of your ticket.
